On one item, they overcharged me by 100$. You can find contact details for Musician's Friend above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Securely manage and pay your account. Sign up here. This is essential to appearing intelligent and garnering respect when you do send an email. After purchasing a software (which they advertise as 'delivered within a few hours into your mailbox'), I had to wait 7(!) Musicians Friend's Best Toll-Free/800 Customer Phone Number. As much as 46 percent users will pick it when dealing with a business.. It’s also an integral part of any multi channel customer service … Buy from your local shop instead. So to solve this I contact their customer service via chat and the 'expert' lady disconnects after a few questions because she didn't want to answer them. The rep said that it would just say "backorder" for days and then cancel automatically. Every Ahead product I ever purchased came with tags for warranty and product info. He offered me the tracking info and gave me a direct line to get in contact. (Proof in attachment) Never buying anything from them ever again. promises shipping in 5-8 days, kept saying it would ship the next day cancelled after they couldnt ship an instock guitar within 8 days. It's such a shame because I grew up ordering from this company with many great experiences but ever since being bought out by Guitar Center, it's absolutely horrid. Email is still one of the major customer service channels. Avoid at all costs. Here's how it happened... 15 years ago I started ordering from MF and never had an issue. Either way, i will have to wait additional time i did not intend on waiting... in x2 days, will be 3 weeks of waiting. Email Us Our knowledgeable staff and service team would love to help with any questions or problems you may have. The idea was an immediate hit. other places offer free 2 day shipping fed ex to your door, they respond to emails and phone calls. I would like to commend your staff and employees for their wonderful customer service. This online store sucks. When I bought them it said all items were "IN STOCK". How is their shipping and customer service? Please people, go shop else where because this e-commerce store sure as heck aint it. But I no longer trusted MF; it was too obvious they were selling returned products as brand new. Our thoughts are with those affected by natural disasters. I ordered right then. Check out these 14 Musicians Friend coupons including promo codes and free shipping deals for December 2020. Contact Musicians Friend customer service. The USPS tracking site says that the package is not in their possession and this after placing my order one week ago. Purchased strings (which we all know when you need them, you need them.) I am getting several phone calls a week now asking if I need any new gear. 252 reviews. The payment will be the amount you select: either the Statement Balance, the Total Minimum Payment Due or a self-selected (other) amount. Search for the item you have a question about in the same search bar that you used to find the customer service email address. It has been 7 so far. I've bought tons of stuff from "musicians friend" over the years. I recently ordered a Maschine MK3 on July 1st, Item was listed as IN-Stock and Available to ship on there website, so i decided to purchase, since i recently purchased & received a Focusrite Audio Interface without any issues prior.. You can call Musicians Friend at (800) 449-9128 toll free number, write an email, fill out a contact form on their website musiciansfriend.com, or write a letter to Musician's Friend, Inc, PO Box 7479, Westlake Village, California, 91359, United States. off after 5 calls and 3 emails in 48 hours. With Autopay, your payment will automatically be deducted from your bank account each month on your payment due date. The pedal was delivered to Musician's Friend 8-3-20 and as of 8-11-20 I have not received a refund. Of the 4 way(s) to get in touch with Musicians Friend, customers like you claim that the best one is the 800-391-8762 option. and with the shipping it says 3-5 days. They've always beat everyone else on price. Sterling realized there was a need for a contact service, so he opened an office upstairs in the Whisky a GoGo. I can't understand all the lousy reviews because they've always been a positive experience for me. Tried to order other items .. Musician's Friend has a consumer rating of 2.04 stars from 174 reviews indicating that most customers are generally dissatisfied with their purchases. Of course their customer support on the phone were very nice, informative, and answered all my questions all the way up to my purchase. Email:customerserviceTian@outlook.com Waited 5 weeks from them to THEN CANCEL MY ORDER ... turned out they NEVER had the items in stock. thats why i spend my money elsewhere, horrible company. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. If you have any questions or concerns, please do not hesitate to contact us. If you are an existing customer, you can use the promotional code it recommends in exchange for a discount on the item. I placed an order and paid in full. After 2 bad experiences in the last 2 years, I will never order from them again. My friend and I visited your store recently to look for a tube amp repair, to browse for cymbals, and possibly new guitar amps. Our reviews are aggregated from multiple sources to give you the best overview about musiciansfriend.com. After snagging a Marshall stack, I even had to just pick up a new guitar with it. Musician's Friend ranks 25th among Instrument sites. Musicians Friend Adopting Sweetwater Customer Service Protocals? Impossible to get customer service. Smart features and free tools to help you get the most from your Synchrony credit card. Consumers complaining about Musician's Friend most frequently mention customer service, guitar center and credit card problems. No response to my emails. They’re tone-deaf. My receipt was emailed and shows price of item at 205$. Get 24/7 live expert help with your Yahoo needs—from email and passwords, technical questions, mobile email and more. At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike. When I finally did make a purchase, the "in stock and ready to ship" items took over two weeks to finally leave their warehouse. They let your customers know you care about their experience with your company and that you will respond to their concerns. Box 7479 Westlake Village CA 91359 Telephone Number: (800) 449-9128 Try offering an outbound phone call, but only if you and the customer try solving it by email first and fail. They said that they first ship by UPS and then USPS takes over. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Musician's Friend Customer Service. Zero communication, extremely poor customer service and unbelievably long shipping times. I've been loyal to this company for over 15 years. I have been on the phone waiting to speak to a rep at least three times. Alerts are one-way communications via email or text message about your account. Site is a mess - you NEVER know if items are ACTUALLY IN STOCK or not. I have ordered successfully from Musicians Friend for a few years now. Never again. Sure, I could return it and wait for another one to be shipped. You can contact Musicians Friend at any time to place and order or ask a question through the following ways: Mailing Address Musician's Friend, Inc. P.O. Is Musicians Friend open on the weekends? If y'all read this I hope and someone calls me thanks have a nice thank you. ALERT: Communication for customers impacted by Coronavirus (COVID-19). Horror stories of packages coming beaten up and recycling restock items, customer service being terrible... etc.. etc.. It's really annoying. I've purchased from them over the years, and haven't ran into issues until now, after checkout, i noticed the item status was originally "Processing" was now put on a "Backorder" when originally ordering and upon checkout, said the item was in stock and would be shipped using standard ground. Guitar Center didn't have the guitar i wanted, so i found it at MF. Be seeing it for another week comes to finding gear has happened, it... 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