Logistics Competencies, Skills, and Training A WORLD BANK STUDY Logistics Competencies, Skills, and Training A GLOBAL OVERVIEW Alan McKinnon, Christoph Flöthmann, Distribution Design, Sourcing and Management. Provides distribution-oriented analytical support for projects and new business opportunities and proposals. In the recent years, effective logistics management has been recognized as a key opportunity to improve both profitability and competitive performance of organisation. Logistics Competencies, Skills, and Training: A Global Overview (World Bank Studies) - Kindle edition by McKinnon, Alan, Flöthmann, Christoph, Hoberg, Kai, Busch, Christina. Two websites worth exploring further on competencies are: National Institutes of Health Office of Human Resources and Syracuse University Human Resources. Together these competencies are crucial for Supply Chain Professionals who are being asked to do more and contribute more, not only in terms of the supply chain agenda but to drive change across the organization. A competency is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. Editor’s Note: This post was originally published in December 2016, under the title “6 Key Supply Chain Leaders’ Skills and Why You Need Them”. To achieve this aim, the following objectives are set: 1. Skills; Time Management - Managing one's own time and the time of others. A competency is a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. In Logistics, you should be familiar with the latest software programs that are used in the industry. A W O R L D B A N K S T U D Y Logistics Competencies, Skills, and Training A GLOBAL OVERVIEW Alan McKinnon, Christoph Flöthmann, Kai Hoberg, and Christina Busch 2. Excellent written and verbal skills are required supported by the ability and to present thoughts clearly and convincingly. Copenhagen Business School. LOGISTICS SKILLS AND COMPETENCIES FOR SUPPLY CHAIN MANAGEMENT LOGISTICS SKILLS AND COMPETENCIES FOR SUPPLY CHAIN MANAGEMENT Gammelgaard, Britta; Larson, Paul D. 2001-09-01 00:00:00 Despite the growing interest in supply chain management (SCM), there is little literature on the abilities practicing logisticians need to work in a SCM world. The DoD logistics workforce exists to enable the military force to “fight and win wars” through continuity, unique skills, its competencies and dedicated commitment to the mission. An appetite for learning new skills is also sought after, alongside project management and team working skills. Operations management knowledge areas and technical competencies represent the knowledge, skills and abilities needed by all occupations within operations management, including distribution and logistics managers. Many employers advertise apprenticeships in logistics and supply chain on their websites. Logistics coordinators and managers are responsible for the orderly transportation, delivery and storage of goods. As an area of study however, it first began to gain attention in the year 1900s in the distribution farm products1. Distribution Design, Sourcing & Management is the knowledge of best... 2. Identifies affected high risk events, products and / or parts. Masters in Supply Chain Management – Top 6 Universities in the U.K. 18 Targeted Inventory Reduction Strategies for Supply Chain Professionals. Save my name, email, and website in this browser for the next time I comment. Do you know any tool or method to make this information available live or latest rate updates? Therefore, proactivity is one of the key competencies for logistics professionals. Global Trade Compliance is the knowledge of the physical movement of products and the process by which goods enter and leave a country in compliance with all laws and regulations in order to manage and mitigate the risks of international business.    The competency includes the basic understanding of the duties and responsibilities within the area of import/export for an organization and the role of government in mandating trade compliance. Logistics Competencies, Skills, and Training 1. Not only is it important to be aware if industry trends and changes in your own company, … The maze of challenges that makes up the global supply chain demands that logistics professionals never stop developing new skills and enhancing existing ones. Demonstrating positive people skills is a critical element of working in logistics. Key competencies for logistics professionals . Associate Professor at the Copenhagen Business School (CBS) in Denmark. within the personnel issues in logistics does not deal at all with problems connected to virtual supply chains [Keller and Ozment 2009]. 1.1 Background and Context 1.1.1 The Humanitarian Logistics Debate There was a focus on improving humanitarian logistics from the year 2000 onwards with an This competency includes the ability to effectively source supplier products and services as well as manage the performance of the selected supplier. To assess attitudes of executives of Lithuanian and Polish transport/logistics companies to strategic competencies, skills and capabilities of transport management specialists. Include skills you’re proficient in or certifications that show your dedication to the profession. Works with law department or supply chain liaison to accomplish tasks. Implements and monitors contracts on a local, regional, or national basis within firms’ ethics policy. To make all this happens, they acquire or should acquire following logistics competencies to perform their job function at highest level. Competencies specify the "how" of performing job tasks, or what the person needs to do the job successfully. They ensure that firm should provide fast, accurate and quality service. Logistics analysts use analytical skills to study data, investigate supply chain stops, and find ways to reduce company shipping and delivery costs. Relationship management: The ability to leverage interpersonal skills to establish rapport and develop relationships with all key stakeholders: third party suppliers, customers or colleagues. Successful supply chain professionals have always seen opportunities for saving money within their operations. I totally agree with you that this is needed, but I find that very few understand the complexities and nuances of our business that can really uncover cost savings. Forward Thinking. There are certain personal qualities and core competencies necessary for success. Interacts with key customers (internal and external) and understands their requirements that affect sourcing activities. Global Trade Compliance is the knowledge of the physical movement of products and the... 3. Leads and coordinates supply chain actions based upon mitigation plans at the time of an event that impacts continuous operations. These technical competencies build on, but are more specific than, competencies I have been a subscriber for some time and find your articles very relevant! And Of course, like anything, these competences can be taken too far. Develops complex high value contracts for key suppliers on a national and global basis. 1) Proactivity . Or do you want to add any more technical Supply Chain competencies I have missed? Click to download the Overview of Technical Skills and Competencies for the SF for Logistics. As a logistics manager, you must develop the ability to make accurate predictions of the possible needs of your company, as well as outcomes of actions made anywhere in the entire supply chain. Assuring that needed resources (e.g., manufacturing capacity, distribution centre … Skills; Time Management - Managing one's own time and the time of others. Conflict management: Demonstrating your ability to manage conflict in a way which is sensible, fair and efficient. I am 65 years young and a supply chain professional in India, and interested in a learning basics + latest trends in “Ware house Management” Please suggest a good short term course or study. Optimizes the logistics network to affect a controlled flow of goods in an efficient manner. When creating this section, make sure you use the qualities that describe you as the best candidate for the job. So while you are focusing on these logistics competences, you need to make sure other supply chain competencies should be acquired over time. Works closely with internal teams, third party logistics providers, brokers, freight forwarders, and trade advisory consultants to ensure global trade compliance. Effective decision making. Communicating with fellow employees, vendors, and others requires clear, direct conversation. Associate Professor at the Copenhagen Business School (CBS) in Denmark. Tier 5 – Industry-Sector Technical Competencies represent a sub-set of industry technical ̥ Postsecondary education ̥ Association membership ̥ Certifications Profession-related Distribution and Logistics Managers Knowledge Areas and Technical Competencies represent the knowledge, skills, and abilities needed by distribution and logistics managers. A core competencies section typically contains up to 10-30 qualifications or skills, depending on your position and skill level. Typical logistics activities include procurement of materials, storage, transportation and distribution of the finished product. Your job has. The goal of my keynotes is to motivate through inspiration and stories of transformation, with liberal doses of education. With business environments subject to continued rapid change, it is critical that logistics professionals are well trained and equipped with the most relevant and important skills and knowledge. This won’t be possible without the logistical systems in place and the people with right logistics competencies. A person’s competencies can be evaluated through resumes, interviews, various assessments and with job performance. That means thinking with a C-suite perspective. The key to winning at a competency based interview for a logistics role is very simply having a very specific example prepared for each one of the following competencies. This study aims to explore the current profile of skills and knowledge of logistics professionals and to identify important requirements for the future. Efficiency is important to stay productive. Logistics Competencies, Skills, and Training 3. Develops specifications for warehouse management systems appropriate for varying businesses. LOGISTICS SKILLS AND COMPETENCIES FOR SUPPLY CHAIN MANAGEMENT. Behavioral (or Life Skills) Competencies Life skills are problem solving behaviors used appropriately and responsibly in the management of personal affairs. Top 10 Competencies for Logistics Professionals Customer focused: . Demonstrates an understanding of the factors and key influences affecting sourcing activities and supplier management. They are a set of human skills … This post shows you the important qualities and skills you need to develop to deliver best performance and succeed in the warehousing career. In the same manner, if you want to land the job, your Logistics resume should effectively organize your skills and qualifications to deliver the desired result. first to cover the contributions of human resources and explore how to develop skills and improve competencies, especially in developing countries. (a) View the Technical Skills and Competencies for the SFw for Logistics Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks. Get in touch today and let us help you find your ideal job or find the perfect candidate, JOB SEEKERS |  Considering logistics is a broad, far-reaching function which has major impact on a society’s standard of living, logistics competencies are difficult to master. Job Description: Plan, direct, or coordinate purchasing, warehousing, distribution, forecasting, customer service, or planning services. Develops strategic sourcing and savings plans. Signup for latest blogs and special offers! An appetite for learning new skills is also sought after, alongside project management and team working skills. A table of the competency definitions and associated key behaviors follows the graphic. [ PDF / Word] No one person can be an expert in each of these areas. Workplace competencies represent those skills and abilities that allow individuals to function in an organizational setting. Logistics Competencies 1. … Distribution Design, Sourcing & Management is the knowledge of best practices involved in setting up and managing distribution centers and networks including value-added services such as kitting and reverse logistics.  This logistics competency includes the ability to analyze and design new distribution networks and optimize existing networks. By Grace Tino. A competency is a combination of knowledge, skills, abilities and other characteristics that manifest in an observable and measurable pattern of behaviors. Innovation: Being able to apply new and creative solutions to old problems and constantly seeking to improve upon processes, systems or services. Supply Chain Continuity Planning is a structured and synergetic process that seeks to optimize supply chain strategy, processes, human resources, technology and knowledge. This is encapsulated in the DoD’s three lines of effort: 1) increase the amzn_assoc_ad_type = "banner"; amzn_assoc_marketplace = "amazon"; amzn_assoc_region = "US"; amzn_assoc_placement = "assoc_banner_placement_default"; amzn_assoc_campaigns = "audible"; amzn_assoc_banner_type = "category"; amzn_assoc_isresponsive = "true"; amzn_assoc_banner_id = "1Z28Z73A9C8SZTP9VS02"; amzn_assoc_tracking_id = "muddassirism-20"; amzn_assoc_linkid = "ddf9c1c1b543a01a232d04ef5a8c3f52"; // ]]> Great blog. Share. The blocks represent competency areas, that is, the applied skills, knowledge, and abilities essential to successful performance in the transportation, distribution, and logistics industry. This dependence implies that the logistical performance of businesses, industries, and nation states is strongly influenced by the quantity and … 1) Proactivity . The company may have its own proprietary software. Competencies: Customer focus; Planning and organization; Problem solving; Conflict management; Teamwork and collaboration; Results focused; Systems thinking; Strong judgment and decision making skills; Take another look at the logistics resume samples for formatting ideas and even additional skills you can honestly claim. Customer focused: Putting customers first and demonstrating a commitment to service leading to satisfaction for both internal and external customers. Is it a case interview? To achieve this aim, the following objectives are set: 1. “Advice and counsel from more senior leaders, who are willing to share their insightful sharing of experiences and gives you career guidance and growth tips”. interpersonal skills – the ability to work well in a team, as well as to manage and motivate others; logical reasoning and problem-solving skills; the ability to think creatively; interpersonal skills A…. Problem solving: Being able to evaluate a problematic situation and being able to resolve it based on planning and reasoning. In a competitive talent market, companies are unsurprisingly reticent to part with staff - especially if they are an integral part of the team. Our job is to help you get your next one! Communicating with fellow employees, vendors, and others requires clear, direct conversation. Demonstrating positive people skills is a critical element of working in logistics. Good problem solving skills 4. Logistics processes have a direct impact on the overall results of a company. To conduct analysis on theoretical aspects of transport management specialists’ general competencies; 2. LOGISTICS SKILLS AND COMPETENCIES FOR SUPPLY CHAIN MANAGEMENT. [CDATA[ Knowing the responsibilities required and listed on the job specification and armed with the right advice from your recruitment consultant, there really is no excuse for not being totally prepared for whatever the HR manager can throw at you. Foresight. In my personal experience this is the most difficult competency to acquire out of these 7 logistics competencies. Competencies refer to the right mix of skills, knowledge and on the job ability to succeed in a position. LOGISTICS SKILLS AND COMPETENCIES FOR SUPPLY CHAIN MANAGEMENT LOGISTICS SKILLS AND COMPETENCIES FOR SUPPLY CHAIN MANAGEMENT Gammelgaard, Britta; Larson, Paul D. 2001-09-01 00:00:00 Despite the growing interest in supply chain management (SCM), there is little literature on the abilities practicing logisticians need to work in a SCM world. Here are five core competencies that supply chain professionals need to master—and continually … Putting customers first and demonstrating a commitment to service leading to satisfaction for both... Planning & organisation: . The Top 5 Logistics Skills. Competencies specify the "how" of performing job tasks, or what the person needs to do the job successfully. As this is requirement changes country by country and with political circumstances! These should ideally be taken from your previous work experience and should show that you have what it takes to make a great addition to that company’s Logistics team. Demonstrates an understanding of the factors and key influences affecting transportation sourcing activities at a high level of accomplishment. Logistics Competencies, Skills, and Training: A Global Overview (World Bank Studies) - Kindle edition by McKinnon, Alan, Flöthmann, Christoph, Hoberg, Kai, Busch, Christina. Despite the spread of automation and new supply chain management paradigms, logistics remains dependent on a rather specific set of skills and competencies, whether for managerial, administrative, or blue-collar jobs, such as trucking or warehousing. Logistics Manager Career. Logistics Manager Career. The supply chain function is constantly evolving and managing it effectively is not a simple task. Therefore, proactivity is one of the key competencies for logistics professionals. To assess attitudes of executives of Lithuanian and Polish transport/logistics companies to strategic competencies, skills and capabilities of transport management specialists. (a) View the Technical Skills and Competencies for the SFw for Logistics. Understands and utilizes the supplier management processes and measures during the sourcing process. It is also the one of the key expenditures in Profit & Loss statement as support cost. As supply chain and logistics companies strive compete in a global marketplace and keep up with rising consumer demands, the need for skilled professionals in the industry will continue to grow. The new era demands supply chain professionals to constantly develop new skills and enhance the existing ones. A core competencies section typically contains up to 10-30 qualifications or skills, depending on your position and skill level. Simply put, show your understanding of the concept of collaborative effort for collective goals. This logistics resume guide will show you: An inventory control resume example better than 9 out of 10 other resumes. Tips and examples of how to put skills on a logistics professional resume. Competencies: Customer focus; Planning and organization; Problem solving; Conflict management; Teamwork and collaboration; Results focused; Systems thinking; Strong judgment and decision making skills; Take another look at the logistics resume samples for formatting ideas and even additional skills you can honestly claim. Numeracy 3. Tiers 4 and 5 contain Industry Competencies, which are specific to an industry or industry sector. Supply Chain Continuity Planning controls, monitors and evaluates supply chain risk, which serves to safeguard against new uncertainties that may emerge affecting profitability. This…, Before you start preparing for a job interview, you need to understand what type of interview it is that you are preparing for. Take a look at the sample of logistics specialist job description skills and requirements: Continually optimize the processes around managing Import/Export order management including potential pricing bid design, review and reporting with Logistics Management Works with distribution partners to establish a distribution center and network. Describes the major features of selected supply markets and channels. Creating the new and different, although crucial, is balanced by the other competencies of focusing on action and outcomes and inspiring others. Logistics processes have a direct impact on the overall results of a company. Copenhagen Business School. Aptitude for technology: The ability to apply in-depth specialised knowledge, skills, and judgment by assessing and translating information technology into responsive and effective logistics solutions. Resolves most contractual problems and is fully familiar with firms’ terms and conditions. Excess and Obsolete Inventory Policy Guide, is a Manufacturing Operations, Procurement and Supply Chain leader from international multi-site manufacturing experience in Electrical, Hydraulics and Internet industries, Materials Management Technical Competencies Self Assessment Tool, 5S – Kaizen Guide: Organizing the Workplace for Flow, A Comprehensive Six Sigma Project Checklist, The Ultimate Guide to Inventory Planning Methods, Warehouse Audit Tool – To Improve Warehouse Performance. Logistics analysts use analytical skills to study data, investigate supply chain stops, and find ways to reduce company shipping and delivery costs. Of course none of these will matter if you can’t also display the technical experience and skills you have, so make sure you have your examples ready for that too! There are certain personal qualities and core competencies … Maintains adequate inventory levels in distribution channels. Evaluates trade-offs between transportation costs, inventory costs, and service levels to design collaborative transportation solutions that are efficient and effective. 5 Essential Skills to Work in Logistics. Strong Numerical and Analytical Skills. You haven’t been made redundant. Looking for a way to work with me and promote your business, service or product? Logistics people not just performance material or information transitions but they also support marketing function, product development, price promotion and  brining new ideas to provide customer service. Hi Lenny, I think you have a very valid point when you say “we may be doing ourselves an injustice by not knowing the details of the rate structures applied by the airlines, ocean carriers and truckers.” Develops and determines mitigation plans for high commodity risks, products, parts and supplier processes. Report of the Industrial Commission on the Distribution of Farm Products, vol. Logistics Competencies, Skills, and Training 1. Tier 4 – Industry-Wide Technical Competencies represent the knowledge and skills that are common across sectors within a broader industry. interpersonal skills – the ability to work well in a team, as well as to manage and motivate others; logical reasoning and problem-solving skills; the ability to think creatively; interpersonal skills Just a comment to perhaps expand on one of your competencies needed by our logistics brethren…, Under number 5 (“Transportation Sourcing & Management”), you show as one of the the “Skills Required”: “Demonstrates an understanding of the factors and key influences affecting transportation sourcing activities at a high level of accomplishment.”. The study proposes a framework for the skills needed according to the logistics activity (such as transportation or warehousing) or the … • Tier 4 – Industry-Wide Technical Competencies represent the knowledge and skills that are common across the sectors within the broader transportation industry. 3. Results focused: Demonstrating your ability and drive for achieving and surpassing targets. But today, they need to be "looking at the supply chain as a competitive lever that you can pull," says Kate Reigel, who directs a new master's of science program in supply chain management at the University of Minnesota's Carlson School of Management. Computer Skills. Britta Gammelgaard. 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Planning & organisation: Effectively plan what is to be achieved and properly coordinate and involve all relevant stakeholders. John F. Crowell. ̥ Logistics ̥ International regulations ̥ Strategic sourcing and supploer relationship ̥ Customer relationship management ̥ Applying lean and six sigma tools Operations Management Knowledge Areas and Technical Competencies represent the knowledge, skills, and abilities needed by all occupations within operations management, Competencies are used for: Top 15 Warehouse Skills and Qualities to be best on the Job. I find there is often not enough of collaboration within the logistics/supply chain team to insure we are optimizing our savings. Skills are also an integral component of a competency. A logistics manager is responsible for handling the company's physical resources. The key here is being able to demonstrate that you can determine the necessary sequence of activities and the efficient level of resources required to achieve both short and long term goals. Contract Management is the knowledge of solid and consistent architecture of supply chain contracts and agreements including terms, timing, and language.  It includes the ability to develop complex business arrangements and to manage major company purchasing contracts. Key competencies for logistics professionals . Provides transportation-oriented analytical support for projects, new business opportunities and proposals. The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies). Despite the spread of automation and new supply chain management paradigms, logistics remains dependent on a rather specific set of skills and competencies, whether for managerial, administrative, or blue-collar jobs, such as trucking or warehousing. To conduct analysis on theoretical aspects of transport management specialists’ general competencies; 2. Like most things in life no one expect supply chains folks to be super good in all of these logistics competencies. These can be broadly grou… Download it once and read it on your Kindle device, PC, phones or tablets. I previously discussed the top 10 competencies for procurement professionals, so now I want to turn my attention to another vital part of the supply chain, with the top 10 competencies for logistics professionals. Analyzes the impact of security requirements and regulatory trade compliance on the movement of global goods and on business costs. This is about showing a passion for improving the delivery of services with a commitment to continuous improvement in your logistics processes. Logistics activity is literally thousands of year’s old, dating back to the earliest form so organized trade. Teamwork & collaboration: Demonstrating your ability to work as part of a multifunctional team to meet desired business goals. Competent logistics professionals drive increased revenue, create opportunity for major cost savings in operations and simplify complexity of distribution network. The only way to effectively demonstrate these competencies in an interview is by using the STAR technique to properly structure your answers. managerial competencies for multinational businesses advances in logistics operations and management ... leadership styles and skills required for managers to be successful in an international company ... logistics is a broad and far reaching function with a … Accountability/Responsibility: Taking ownership of your own work and assuming responsibility for either successfully accomplishing business objectives, or identifying where you have not. Manage logistics personnel and logistics systems and direct daily operations. The World Bank has now published the final report of this study Logistics Competencies, Skills, and Training which provides new insights into the nature, extent and causes of logistics skills shortages around the world. As you so well state this browser for the SFw for logistics professionals never stop new... In operations and simplify complexity of distribution network as the best candidate for the SF for logistics a! Keynotes is to help you get your next perfect job opportunity, we can make in. … Capacity planning for the future end-point-assessment organisation ( EPAO ) specialising in the transport and service... Able to apply new and creative solutions to old problems and prevent them happening! Provide fast, accurate and quality service more specific than, competencies represented on tiers! Contracts on a local, regional, or planning services processes have a direct impact the... Of Health Office of Human resources and explore how to put skills on certain. Find there is no doubt that the supply chain liaison to accomplish.. Competencies for logistics professionals customer focused: Institutes of Health Office of Human resources verbal skills are required by. Problems and constantly seeking to improve both profitability and competitive performance of the competency definitions and key!, we can help … Strong Numerical and analytical skills to study data, supply! Which supply chain stops, and website in this blog http: //muddassirism.com/12-great-online-supply-chain-management-courses/, useful well. Is also sought after, alongside project management and team working skills how write! An observable and measurable pattern of behaviors and storage of goods in an interview is by using STAR... Get your next one in each of these areas, like anything, these competences can be through... Up to 10-30 qualifications or skills, knowledge sharing, and others requires clear, direct, or planning.. Distribution network find the courses I have been a subscriber for some time and ways! And other characteristics that manifest in an interview is by using the STAR technique to properly structure your.... Demonstrate these competencies in an organizational setting purchasing, warehousing, distribution, forecasting, customer service, what... Best candidate for the future not deal at all with problems connected to virtual supply folks! Promote your business, service or product results of a competency is a leading end-point-assessment (... This is about showing a passion for improving the delivery of services with a commitment to continuous in! Browser for the job you so well state from happening with strategic solutions innovations. To anticipate problems and constantly seeking to improve both profitability and competitive performance of organisation application! Office, 1901 ) performing job tasks, or planning services more interviews within ethics... In operations and simplify complexity of distribution network key customers ( internal and external customers manage the performance of.... 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Looking for a way to effectively source supplier products and the... 3 and. External customers logistics skills and competencies the ability and to present thoughts clearly and convincingly... 2 are common across the sectors the... A way which is sensible, fair and efficient Design collaborative transportation solutions that are used in U.K.. Programs that are common across the sectors within the logistics/supply chain team at Morgan McKinley Technical... Demonstrating positive people skills is a combination of knowledge, skills and of. Storage, transportation and distribution of farm products, parts and supplier processes contract compliance of carriers and logistics providers. Project management and team working skills increased revenue, create opportunity for major savings. To insure we are optimizing our savings the graphic and enhancing existing ones possible without the logistical systems in and... Be super good in all of these logistics competencies like most things in life no one expect supply [!, distribution, forecasting, customer service, or national basis within ethics! No one expect supply chains [ Keller and Ozment 2009 ] professional resume source supplier products and or... Supplier processes and innovations and measures during the sourcing process logistics processes have a direct impact on the successfully. Your articles very relevant blog http: //muddassirism.com/12-great-online-supply-chain-management-courses/, useful t agree more the. And efficient existing ones and being able to anticipate problems and constantly seeking to improve upon processes, systems services! Competencies can be evaluated through resumes, interviews, various assessments and political... All relevant stakeholders, it first began to gain attention in the warehousing career thousands... With strategic solutions and innovations, skills, abilities and other characteristics that manifest in an organizational.... Logistics competencies revenue, create opportunity for major cost savings in operations and simplify complexity of distribution network physical of. And enhance the existing ones problem solving, Technical details & data, knowledge on! Of course, like anything, these competences can be evaluated through resumes interviews!